Léim ar aghaidh chuig an bpríomhábhar


The Housing Agency regard your privacy and the handling of your personal data with the utmost importance. This Privacy Notice details how we collect, use and securely store any personal data submitted to us through the use of this website.

The scope of this Privacy Policy applies to the website https://agefriendlyhomes.ie.

Who we are

The Housing Agency (‘we’) are the data controller. The Housing Agency is a government agency focused on supporting local authorities, the Department of Housing, Local Government and Heritage and Approved Housing Bodies. 

The website www.agefriendlyhomes.ie arises from Action 1.3 of the 2019 Joint Policy Statement ‘Housing Options for our Ageing Population’ which  was developed by the Department of Housing, Local Government & Heritage and the Department of Health, with support from key stakeholders, including the HSE, The Housing Agency and Age Friendly Ireland.

The Housing Agency is the Data Controller for the data processed for the purposes of operating the website, receiving queries to the Housing Agency, engaging in research and managing the newsletter subscription list. This means the Housing Agency is the entity that decides how your Personal Data is collected, used and protected. This website also makes available, contact points to engage with Age Friendly Ireland. Where personal data is provided directly to Age Friendly Ireland through email or query form, they are the Data Controller for personal data provided directly to them.

Lawful basis

The Housing Agency processes personal data under the lawful basis of: 

  • Public Task 

This means that it will be necessary to process your data so that the Housing Agency can perform its task in the public interest, and the task has a clear basis in law (S.I. No. 264/2012 – Housing and Sustainable Communities Agency (Establishment) Order 2012).

Data Protection Officer

The Housing Agency has duly appointed Trilateral Research Limited as the Data Protection Officer (DPO). Should you need to contact the Housing Agency DPO directly, you can do so by email:

Collection, processing and retention of personal data

Personal data is information that is associated with your name or personal identity or any such information which can directly or indirectly identify you. In order to make this website available to you, we process technical data (including IP address, server location and device identifier) for the purposes of running the website, security and where you opt for non-functional cookies, we process data to carry out website analytics.

If you wish to sign up to our newsletter, submit a query or participate in research, we will also process your:

  • Name;
  • Email address;
  • Content submitted through the form.

The length of the retention period depends on how long we need to process your data. In certain circumstances, we are legally obliged to retain personal information for longer, such as accounting or regulatory purposes. 

Personal data is not shared with project collaborators except for when you provide personal data to Age Friendly Ireland, for example, when you participate in research that is


The Housing Agency is committed to the protection of any personal data it collects and processes; therefore, we have implemented what we believe to be the most appropriate technical and administrative safeguards to prevent unauthorised access, use and disclosure of any personal data you submit to us.

With whom we share your data

We will not share your personal data with any other organisation unless it is necessary for the provision of a service, such as a joint research projects that you provide consent to engage in, or if we are legally obliged to do so. Under no circumstances will your information be sold or passed on to third parties for the purposes of marketing, sales or other commercial uses without your prior express consent.

International data transfers 

We will not transfer your personal data to other organisations outside Ireland and the European Economic Area, unless this is necessary for ancillary services, namely MailChimp, which we use to manage our newsletter list. This data will be accessible to a restricted number of Housing Agency employees based in Ireland. 

Cookies and our site

Our site uses “cookie” technology to enhance your user experience. A cookie is a little piece of text stored by your browser on your computer, at the request of our server. To read more about cookies and to update your cookie preferences, please visit our Cookie Policy.

Data Subject rights

Under the General Data Protection Regulation (GDPR), data subjects whose data is processed by the Housing Agency are entitled to exercise certain rights against their personal data. These rights are designed to put data subjects in the driving seat when it comes to how their personal data is handled by organisations.

Under data protection law, you have the right to:

  • Make a subject access request to obtain a copy of your personal data;
  • Request that we correct your personal data if they are inaccurate or out of date;
  • Make a request that we erase your personal data;
  • Request that a restriction is placed on the processing of your personal data;
  • Make a request to transmit your data directly to another data controller; and
  • Object to the processing of your personal data.

We have a general privacy notice available on our website, where you can find further information on these rights, including some restrictions that may apply to these rights.

You may request to exercise any of these rights, free of charge by contacting .


If you have any concerns or questions about how we process your personal data, you can get in touch with our Data Protection Officer via: 

Alternatively, if you are unsatisfied with the DPO’s response to your concern, under Article 77 of the GDPR you have a right to lodge a complaint with the Data Protection Commission by writing to: Data Protection Commission, 21 Fitzwilliam Square S, Dublin 2, D02 RD28, Ireland or by filling a form available on the DPC website. 

Under Article 80 of the GDPR, you may authorise certain third parties to make a complaint on your behalf (such as legal representation).

21 June 2021